At Casa Pandas, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.
✅ Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must be unused, unworn, and in its original packaging.
Please include the receipt or proof of purchase.
🚫 Non-returnable items
Certain items cannot be returned:
Digital products (e-books, downloadable guides, etc.)
Personal care or hygiene products (for safety reasons)
Gift cards or promotional items
🔁 Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange for the same product, contact us at help@casapandas.store within 7 days of delivery.
💸 Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.
🚚 Return shipping
Return shipping costs are paid by the customer, unless the item was received damaged or incorrect.
